Shipping policy

This Shipping Policy explains how orders placed on our website are processed and delivered by Velvet Grove INC (“we,” “us,” or “our”).

Shipping Area

We currently ship orders within the United States only.

Orders placed with a shipping address outside this area may not be fulfilled. In such cases, we may contact you to cancel the order and issue a refund to the original payment method.

Carriers

We work with reliable shipping providers such as USPS, UPS, and FedEx to support safe and timely delivery.

The carrier used for an order may vary depending on the package size, weight, shipping destination, selected service, and carrier availability.

Order Processing Time

Because some of our products require careful inspection, sorting, and protective packaging, additional preparation may be needed before shipment.

Orders are typically processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. public holidays.

Additional processing time may apply during holidays, peak shopping seasons, promotional periods, or periods of unusually high order volume.

Packaging

All items are carefully packaged to help minimize the risk of damage during transit.

Depending on the product type, packaging may include protective wrapping, cushioning materials, and sturdy shipping boxes.

Special packaging requests or gift-wrapping services may require additional fees. Any applicable charges will be displayed before checkout.

Estimated Delivery Time

Estimated delivery times are provided at checkout and depend on the shipping address, selected shipping method, and carrier availability.

Delivery times are estimates and are not guaranteed. Delays may occur because of weather conditions, carrier disruptions, public holidays, high shipping volumes, or other circumstances beyond our reasonable control.

Shipping Costs

Shipping fees are calculated at checkout based on the destination, package size, package weight, and selected shipping method.

Applicable taxes, where required, will be displayed separately.

Free standard shipping is available on eligible orders of $58.00 or more after discounts and coupon codes have been applied.

Additional charges may apply for gift wrapping, special packaging, shipping insurance, or expedited delivery. These fees will be displayed before the order is completed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing the available tracking information.

Tracking updates are provided by the shipping carrier and may take some time to appear after the package has been collected.

Address Accuracy

Please ensure that your shipping address is complete and accurate before submitting your order.

Your address should include any applicable apartment, suite, floor, or unit number, along with a valid telephone number.

We are not responsible for delivery delays, failed deliveries, returned packages, or additional costs caused by incomplete or incorrect address information.

If a package is returned because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping fees may apply.

Damaged or Lost Items

If your package is lost or arrives damaged, please contact us promptly and provide:

Your order number
Clear photos of the outer packaging
Photos of the inner packaging
Clear photos of the damaged item

We will review the available information and provide an appropriate solution in accordance with our Refund & Return Policy.

Depending on the circumstances, the resolution may include a replacement, partial refund, or full refund.

Risk of Loss

Responsibility for loss or damage transfers to the customer once the package has been handed to the shipping carrier.

However, we will make reasonable efforts to assist with eligible carrier-related delivery issues in accordance with our store policies.

Additional Packaging and Insurance Fees

Certain products may require additional protective packaging or shipping insurance because of their size, weight, material, or value.

Any applicable charges will be clearly displayed at checkout before payment is completed.

Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our shipping practices, services, or legal requirements.

The latest version will be posted on our website with an updated effective date.

Continued use of our website after changes are published constitutes acceptance of the revised Shipping Policy.

Contact Information

For questions regarding shipping, tracking, or delivery, please contact:

Velvet Grove INC – Shipping Support
Email: hello@velvetgrovekids.com
Phone: +1 (303) 875-7479
Address: 1790 38th St, 1st Floor, Ste 110, Boulder, CO 80301, United States