Terms of service

These Terms & Conditions (“Terms”) govern your access to and use of our website (the “Website”) and your purchase of products from Velvet Grove INC (“we,” “us,” or “our”).

By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Website.

Eligibility

By using the Website, you confirm that you are at least 18 years old or have reached the age of majority in your jurisdiction and have the legal capacity to enter into binding agreements.

Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You must not:

Attempt to gain unauthorized access to any part of the Website, servers, accounts, or related systems
Interfere with or disrupt the normal operation or security of the Website
Use the Website for fraudulent, unlawful, or harmful activities
Upload or transmit malicious software, code, or other harmful materials

We reserve the right to restrict, suspend, or terminate your access to the Website if we reasonably believe that you have violated these Terms or misused the Website.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, materials, measurements, colors, and other product information are accurate and current.

Because our products may include handmade crochet dolls, yarn-based items, soft stuffed products, textile accessories, decorative dolls, and gift items, slight variations may occur in:

Color and yarn tone
Texture and stitching
Shape and dimensions
Facial features and decorative details
Pattern placement and finish

These variations may result from handmade production, material characteristics, production batches, photography, screen display settings, or normal manufacturing differences. Such variations are not necessarily considered product defects.

Some products may contain small parts, buttons, decorative elements, yarn fibers, accessories, or stitched details. Customers should carefully review the product description, age guidance, safety information, size details, and care instructions before purchasing or using a product.

Adult supervision may be required for children’s products, decorative toys, or items containing small parts.

Unless specifically stated in the product description, our handmade-style dolls and decorative products are not intended for chewing, teething, rough handling, or use by infants.

We reserve the right to modify, limit, replace, or discontinue any product, price, description, or promotional offer at any time without prior notice.

Prices, Taxes, and Payment

All prices displayed on the Website are listed in U.S. dollars unless otherwise stated.

Product prices generally do not include shipping fees. Applicable shipping charges will be displayed at checkout.

Sales tax may be added where required by applicable law.

By submitting an order, you authorize us and our payment service providers to charge the total order amount to your selected payment method.

You are responsible for providing accurate, complete, and current billing, payment, and contact information.

Orders and Contract Formation

When you place an order, you are submitting an offer to purchase the selected products subject to these Terms.

We reserve the right to accept, reject, limit, or cancel any order at our discretion.

A binding purchase agreement is formed when we send an order confirmation email or ship the products, whichever occurs first.

We may cancel an order for reasons including:

A product is unavailable or out of stock
A pricing, description, or inventory error has occurred
Payment is declined or cannot be verified
Fraudulent or unauthorized activity is suspected
The shipping address is incomplete, invalid, or outside our supported area
The order cannot be fulfilled for operational or legal reasons

If payment has already been collected for a canceled order, the eligible amount will be refunded to the original payment method.

Shipping and Delivery

Available shipping methods, estimated delivery times, and shipping charges are displayed at checkout and explained in our Shipping Policy, which forms part of these Terms.

Delivery dates are estimates and are not guaranteed. Delays may occur because of carrier disruptions, weather conditions, public holidays, peak shopping periods, address issues, or other circumstances outside our reasonable control.

Risk of loss or damage transfers in accordance with applicable law and the terms described in our Shipping Policy.

Returns and Refunds

Returns, replacements, and refunds are governed by our separate Refund & Return Policy, which is incorporated into these Terms by reference.

By placing an order, you acknowledge that you have reviewed and agreed to the applicable return and refund conditions.

For hygiene, safety, and product-integrity reasons, certain handmade crochet dolls, yarn products, textile items, decorative accessories, gift sets, or personalized-style products may not qualify for return if they have been:

Used, washed, or worn
Damaged, altered, or stained
Exposed to smoke, perfume, pet hair, or other odors
Removed from or returned without their original packaging
Customized or personalized
Returned outside the applicable return period

Please review our Refund & Return Policy for complete details.

Intellectual Property

All content available through the Website, including text, images, photographs, graphics, logos, designs, product descriptions, page layouts, and software, is owned by or licensed to Velvet Grove INC and is protected by applicable intellectual property laws.

You may not copy, reproduce, publish, modify, distribute, sell, commercially exploit, or create derivative works from Website content without our prior written permission.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and products are provided on an “as is” and “as available” basis.

We disclaim all warranties, representations, and conditions, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Website will always be available, uninterrupted, secure, accurate, or free from errors, viruses, or other harmful components.

Nothing in these Terms excludes or limits any consumer rights that cannot legally be excluded or limited.

Limitation of Liability

To the maximum extent permitted by law, Velvet Grove INC shall not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, revenue, data, opportunity, or goodwill.

Where liability cannot legally be excluded, our total liability for any claim related to a product or order shall not exceed the amount paid for the product or order giving rise to the claim.

These limitations do not apply where prohibited by applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless Velvet Grove INC, along with its officers, employees, representatives, contractors, and service providers, from claims, losses, damages, liabilities, and reasonable expenses arising from:

Your breach of these Terms
Your misuse of the Website
Your violation of applicable laws
Your infringement of another person’s rights

Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Colorado, United States, without regard to its conflict-of-law principles.

Subject to applicable consumer protection laws, disputes relating to these Terms, the Website, or an order shall be submitted to the appropriate state or federal courts located in Colorado.

Changes to These Terms

We may revise these Terms periodically to reflect changes in our products, business practices, Website features, or legal obligations.

The latest version will be posted on the Website with a revised “Last Updated” date.

Your continued use of the Website after updated Terms are published constitutes acceptance of the revised Terms.

Contact Information

For questions regarding these Terms, please contact:

Velvet Grove INC
Address: 1790 38th St, 1st Floor, Ste 110, Boulder, CO 80301, United States
Phone: +1 (303) 875-7479
Email: hello@velvetgrovekids.com